Our Service
Insurance 4u Services trading
as Car Insurance Megastore is authorised and regulated by the Financial
Services Authority (FSA) under firm reference number: 305752 in arranging
Insurance for our customers/clients, we act as an independent intermediary. Our
service includes: advising you on your insurance needs, arranging your Insurance
cover with insurers to meet your requirements and helping you with any ongoing
changes you have to make. We can also issue policies on behalf of certain
insurers. We act on your behalf in arranging your insurance. We offer a wide
range of insurance products and have access to leading insurers in the market
place.
Disclosure
it is your
responsibility to provide complete and accurate information to insurers when you
take out your insurance policy, throughout the life of your policy and when you
renew your insurance. Failure to disclose information relating to your
insurance, or any inaccuracies in information given, could result in your
insurance policy being invalid or cover not operating fully. It is important
that you ensure all statements you make on proposal forms; claim forms and other
documents are full and accurate.
If a form is completed on
your behalf, you should check that the answers shown to any questions are true
and accurate before signing the document. You are reminded that it is an offence
under the Road Traffic Act to make any false statements or withhold any relevant
information to obtain an insurance certificate. You are advised to keep copies
of any correspondence you send to us directly or to your insurer. If you are in
any doubt whether information is material, you should disclose it.
Claims
when we receive notification
of an incident that might give rise to a claim under your policy, we will inform
the insurer without delay and, in any event, within three working days. We will
advise you promptly of insurer’s requirements concerning claims, including the
provision as soon as possible of information required to establish the nature
and extent of a loss. We will forward any payments received from your insurers
in respect of any claim, to you, without delay. We will notify you of any
request for information we receive from your insurers.
Confidentiality and Data
Protection
all personal and sensitive information about our
customers is treated as Private and Confidential. We will only use and disclose
the information we have about private individuals in the normal course or
arranging and administering their insurance, and will not disclose any
information to any other parties without their written consent. Unless we are
notified of any changes, we shall assume the personal and sensitive data we hold
about our customers is correct, and shall use it to provide quotations when
policies fall due for renewal. In the interests of security and to improve our
service, telephone calls you make to us may be monitored and/or recorded. We may
pass information about you to credit reference agencies for the purpose of
arranging payments by , and may also pass to them details of your
payment record with us. Under the Data Protection Act 1998, private customers
have a right to see personal information about them that we hold in our records.
A charge maybe made for this service. If you wish to exercise this right, or
have any other related queries, you should write to us at:
Car Insurance Megastore,
92 Cannock Road,
The Scotland’s,
Wolverhampton,
West Midlands,
WV10 8PW
The Claims and Underwriting Exchange Register
Insurers share information with each other via the Claims and Underwriting
Exchange Register, and the Motor Insurance Anti-Fraud and Theft Register, to aid
the prevention of fraudulent claims. In the event of a claim, the information
you supply on the claim form, together with any other information relating to
the claim, will be put on the registers.
Motor Insurer Information Centre (MIIC)
Insurers are legally required to provide and maintain details of
motor insurance policies to the Motor Insurance Database to which the police and
others have access. This helps the pursuance of claims following accidents and
aids detection of those who are in contravention of the law by not taking out
insurance.
Use for Marketing purposes
We may
use information held about you, to provide you information about other products
and services which we offer, and which we feel my be appropriate to you, by
email, sms text messaging, telephone, post or other means. You may exercise your
right to give notice to stop data being processed for marketing purposes by
contacting us at any time.
Please call us on 01902 83 4444 or write to
us at:
Car Insurance Megastore,
92 Cannock
Road,
The Scotland’s,
Wolverhampton,
West
Midlands,
WV10 8PW
In order to be able to offer you credit facilities,
we are registered under the Consumer Credit Act and our Licence Number is:
459812 we normally accept payment by guaranteed cheque, cash, postal orders and
various credit/debit cards. (We reserve the right to charge an additional 2% on
any transaction).You may be able to spread your payments through insurers
installments schemes, a credit scheme with a third party finance provider, or a
facility we have arranged ourselves. We will give you full information about
your payment options when we discuss your insurance in detail if required. We
may keep certain documents, such as your insurance policy documents or
certificate, while we are waiting for full payment of premiums. In these
circumstances, we will ensure that you receive full details of your insurance
cover and will provide you with any documents that you are required to have by
law. We will hold monies received from you in a designated Insurance Bank
Account. We will remit such monies to insurers in line with our agreements with
them.
Remuneration
Car Insurance Megastore as brokers we are paid commission by your insurance company. We
normally also make the following charges to cover the administration of your
insurance:
Mid term adjustments - £ 25.00
Mid term cancellations - £ 35.00
Renewal & New Policies - £ 10.00
Duplicate No Claims - £ 25.00
Replacement Certificates - £ 15.00
Unpaid Cheque's - £ 35.00
Minimum Administration Charge - £ 15.00
Late Payments - £ 5.00
Arranging third party credit - £ 25.00
Arranging credit facilities - 12.5% of premium
(minimum £35.00)
Return Premiums
on a return
premium, we repay commission on the amount to your insurers and all premiums
refunded will be the net amount received from the insurer following a deduction
of 20% charge. In view of the costs involved, we will not issue any return
premium that is less than £35.00 (after deducting reclaimed commission) If a
policy is cancelled, we will refund any return premium due (after deduction of
commission and our charge) once we have received from your insurer which may
take 4-6 weeks provided that no claim or incidents have been sustained during
the period of insurance,
Cancellation will in all instances be calculated by
Insurance 4U Services in line with the published short period rates (A guideline
of which is set out below)
1 Month 30% 2 Months 40% 3 Months 50% 4 Months 60%
5 Months 70% 6 Months 80% 7 Months 90% 8 Months and over 100%
Risk Transfer
Premiums that we
collect from you are held in an insurance broking bank account specifically used
for the purposes of holding client premiums. By virtue of agreements we hold
with insurers, we collect premiums as agent of the insurer. Therefore, once we
have collected premiums from you, under the terms of our agreements with
insurers, those premiums are treated as having been paid to the insurer. We will
remit the premiums to insurers, after deduction of our commission, in accordance
with the terms of our agreements with insurers.
Law
This agreement shall be
governed by the laws of England, Wales and Scotland and the parties agree
herewith that any dispute arising out of it shall be subject to the (none)
exclusive jurisdiction of the relevant court.
Quotations
all quotations are
subject to change in respect of the amount of premium indicated, and/or the
terms and conditions that are applied.
Right of Withdrawal
We have to give
you certain information before you make your decision. If we have not given you
this information when you buy your insurance (and you have not told us you do
not want it) we will allow you a "right of withdrawal" period of 14 days from
the time you receive the information. If you do not want to continue with the
insurance, you may cancel your cover within this period and get a refund (as
long as no claims have been made). Our Minimum Administration charge is - £ 15.00.
Customer Protection Information
it
is our intention to provide you with a high level customer service at all times.
If there are occasions when we do not meet your standards, please contact the
member of staff you were dealing with, either verbally or in writing. They will
take details of your concerns and we will then acknowledge in writing, advising
you of who is dealing with the matter and attempt to address this within 5 days.
If our investigations take longer, we will provide a full response within 20
working days, or explain our position and provide timescale's for a full
response. If you remain dissatisfied, please ask to speak to the proprietor of
the Business. If we find that your complaint is valid, we will agree with you a
mutually acceptable form of redress. If your complaint relates to a contract of
insurance, please direct your complaint to the Chief Executive of the authorised
insurer, as stated in your policy document. If your query relates to the cover
afforded by your insurance policy, you may contact the following:
The Financial Ombudsman Service South Quay
Plaza
183 Marsh Wall
London
E14 9SR Tel no: 0845 080
1800
Fax no: 0207 964 1001 Email: enquires@financial-ombudsman.org.uk
By making a complaint, you do not prejudice your
rights to any legal proceedings. The parties to a contract of insurance a risk
situated in the United Kingdom are permitted to choose the law applicable to the
contract. English law will govern your insurance. Policy terms and conditions
and warranties you should read through all policy terms, conditions and
warranties shown on your policy documentation. Please ensure you understand them
and are able to follow their requirements exactly. If not, please advise us
immediately, as a breach of any terms, conditions or warranties may enable your
insurer to terminate your policy from the date of that breach, and/or repudiate
a claim under your policy.
